5.1+Documentation

**Financial and Budget Information ** – The proposed budget for Old Navy intervention plan is estimated to $5,840.00 month or $70,000.00 a year. The organizational expenses for implementation of the project are after the onetime fee of $700.00 for Net Suite software package. **//One –year program: //** Video conferencing with technician (once a month) $5,000.00 Skype (unlimited video calling) 5,488.00 http://www.skype.com/intl/en-us/prices/pay-monthly/ Manager Training support team (2 people) 48,000.00 Shipping and Delivery 3,000.00 Employee manuals and resources (training manual) 1,500.00  Miscellany 7,012.00 Total: $ 70,000.00
 * 5.1 The Manager as Change Agent **

**Project Assessment ** The project assessment will determine the success or failure of the project intervention. Assessing the Performance-Improvement intervention requires “evaluating the performance initiatives that he or she has imposed on the individual or workshop (Chevalier, 2007, p.159). It is a Level 4 evaluation, because the initial goal was to measure the value of training (Chevalier, 2007, p. 163) and to provide critical feedback to managers on stages of improvement. Moreover, the computer- based technology affords both managers and employee’s immediate feedback on the professional development training. This assessment will help management and employees to make adjustments in training and/or reward those individuals who are demonstrating Old Navy has desired employee performance. The formative evaluation will determine if the Performance Intervention project is achieving the goals and objectives in the formative stages of the intervention. The two stages are the Implementation evaluation and Progress Evaluation. In the beginning, the Implementation evaluations will be conducted (Appendix 3). The project staff will perform the implementation evaluation. The Progress Evaluation will occur several times during the life of the program to give a more accurate reading of the project success. Hence, “the underlying principle is that before you can evaluate the outcomes or impact of a program, you must make sure the program and its components are really operating, according to the proposed plan or description no changes or adjustments are needed” (Evaluation Wiki, 2011). <span style="font-family: 'arial','sans-serif'; font-size: 16px; line-height: 200%;">The summative evaluation measures the knowledge and skills learned, detailing any mastery of program outcomes and core abilities, and learning that occurred during the training program. Old Navy intervention project will used a Performance based summative assessment, since the performance gap is related to poor performance, this type of assessment would determine at what level the employee has reached. Furthermore, employee would gain valuable insight as they demonstrate their customer service expertise. Manager would accurately track progress and make suggestions for improvement. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Reference: <span style="background: white; font-family: 'arial','sans-serif'; font-size: 16px; line-height: 15.9pt;">Business balls (2007) free online learning for careers, work, and management. [Retrieved] (July 25, 2011) www.businessballs. <span style="font-family: 'arial','sans-serif'; font-size: 16px; line-height: 200%;">Chevalier, R. (2009). //Analyzing performance: An example//. //Performance Improvement//, 48(7) <span style="font-family: 'arial','sans-serif'; font-size: 16px; line-height: 200%;">EvaluationWik (2010) Retrieved (July 25, 2011) Evaluationhttp://www.evaluationwiki.org/index.php/Formative_eval <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 16px;">Langan/Center for Instructional Development & Delivery <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 16px;">Visit the FVTC Web site: <span style="color: blue; font-family: 'Arial','sans-serif'; font-size: 16px;">http://its.fvtc.edu/assessment/assessment.htm <span style="color: black; font-family: 'arial','sans-serif'; font-size: 16px; line-height: 200%;">1/24/2007 <span style="font-family: 'Arial','sans-serif'; font-size: 16px;">Net Suite (2007).Products and services. Retrieve (July 25, 2011) <span style="font-family: 'Arial','sans-serif'; font-size: 16px;">http://www.netsuite.com/portal/products/netsuite/order/main.shtml?gclid=CMyF7OyEo6oCFcOs7QodjnupWA <span style="font-family: 'arial','sans-serif'; font-size: 16px; line-height: 200%;">Old Navy, Inc., (1997). Retrieved. (June, 2011) http://oldnavy.gap.com/browse/home.do?ssitelD=GAP

<span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Appendix 1: <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%; margin-left: 0.5in;">Exhibit A- Low Performing Employee (Mary J.) <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Mary we appreciate you taking the time to come in today to fill out a questionnaire that will be beneficial in our company making the need changes in your behalf. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Mary- It was not a problem. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Mary, your contribution to Old Navy is vital to the company, the company needs and cares about your opinion. You are on the front lines of this company and your feedback will help us make positive changes. Can you now tell me what a good day at work? <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Mary- A good day is when only a few customers come into the store. I have a chance to look at the sales and re-sock the shelves. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Do managers or Supervisors ask for your input or feedback on customer concerns. Do you have some suggestions on the products are sold? If so, what are they? <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Mary- I never asked what I think, just told what to do and when. Sometimes I think the display items are not would sell, but I am not sure what he store wants displayed or why. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Do you feel you are part of a team? If so, what helps you feel that way? <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Mary- I like working at Old Navy, we have fun. However, I do not know all the people there so we are not close as a team. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- What do know about Old Navy and the type of people who buy from us? <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Mary- They told us a lot of information at hiring about the company, how it is getting big, and we sell cheap clothes. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Do you see yourself working to be Manager or other areas into the Company in your near future. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Mary- I would like to earn more money and like Old Navy as a career. However, there does not seem to be a career in sales. I am not sure of the advancement policy. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Your answers are invaluable to us. Thanks for coming!

<span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%; margin-left: 0.5in;">Exhibit B- High Performing Employee (Brittany M. . .) <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Mary we appreciate you taking the time to come in today to fill out a questionnaire that will be beneficial in our company making the need changes in your behalf. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Brittany- I am glad to help. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- You is a vital asset to the company, the company needs and cares about your opinion. You are on the front lines of this company and your feedback will help us make positive changes. What is an example of a good day at work? <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Brittany- on Sales days, when the store packed with customers, regular prices items sold at the same rate as clearance items. In addition, when customer complaints are below the medium and our Managers are able to assist us in sales and re-stocking shelves <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Do managers or Supervisors ask for your input or feedback on customer concerns. Do you have some suggestions on the products sold? If so, what are they? <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Brittany- I do not believe my Manager ask my opinion, however, I know what sells and how to make the customer pleased with what they are buying and where the merchandise is in the store. Therefore, I give my suggestion whether asked or not. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Do you feel you are part of a team? If so, what helps you feel that way? <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Brittany- I would like more of a team approach at my job. However, I am able to work without it. I <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- What do know about Old Navy and the type of people who buy from us? <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Brittany- Yes, I read the outline about the Company as part of the Gap, Inc., and that it offers lower price clothing than The Gap. I also, shop at the Gap to compare styles and prices. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Do you see yourself working to be Manager or other areas into the Company in your near future. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Brittany- There is not so clear of an outline on how to advance yourself. What I have found is that Managers seem tight-lipped. Moreover, it would be nice to make a career as a Customer Service Representative. <span style="font-family: 'cambria','serif'; font-size: 16px; line-height: 200%;">Interviewer- Thank you for all your time, your answers are invaluable to us. Thanks for coming!

Wiki 5 Documentation
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